CICD: Implementing Cisco Collaboration Devices
This ClearConnect On-demand course covers Cisco Unified Communications Manager, as well as the Express version. CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. Please review the Overview and Outline sections for additional details about this course.
| CICD Introduction Free Sample |
| Lesson 1: Cisco Unified Communications Solutions, Part 1 | |
| Lesson 1:Cisco Unified Communications Solutions, Part 2 | |
| Lesson 1:Cisco Unified Communications Solutions, Part 3 | |
| Lesson 1: Cisco Unified Communications Solutions, Part 4 | |
| Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 1 | |
| Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 2 | |
| Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 3 | |
| Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 4 |
| Lesson 1: Understanding Administrator Interfaces, Part 1 | |
| Lesson 1: Understanding Administrator Interfaces, Part 2 | |
| Lesson 1: Understanding Administrator Interfaces, Part 3 | |
| Lesson 2: Understanding End-User Interfaces, Part 1 | |
| Lesson 2: Understanding End-User Interfaces, Part 2 |
| Lesson 1: Understanding Call Flows and Call Legs, Part 1 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 2 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 3 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 4 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 5 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 6 | |
| Lesson 1: Understanding Call Flows and Call Legs, Part 7 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 1 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 2 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 3 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 4 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 5 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 6 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 7 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 8 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 9 | |
| Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 10 | |
| Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express |
| Lesson 1: Understanding End-User Characteristics and Configuration Requirements | |
| Lesson 2: Understanding End-User Implementation Options, Part 1 | |
| Lesson 2: Understanding End-User Implementation Options, Part 2 | |
| Lesson 2: Understanding End-User Implementation Options, Part 3 | |
| Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements, Part 1 | |
| Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements, Part 2 | |
| Lesson 4: Understanding Endpoint Implementation Options, Part 1 | |
| Lesson 4: Understanding Endpoint Implementation Options, Part 2 | |
| Lesson 4: Understanding Endpoint Implementation Options, Part 3 |
| Lesson 1: Understanding Telephony Features, Part 1 | |
| Lesson 1: Understanding Telephony Features, Part 2 | |
| Lesson 2: Enabling Telephony Features | |
| Lesson 3: Understanding Mobility Features | |
| Lesson 4: Enabling Mobility Features |
| Lesson 1: Understanding Cisco Unity Connection, Part 1 | |
| Lesson 1: Understanding Cisco Unity Connection, Part 2 | |
| Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement, Part 1 | |
| Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement, Part 2 | |
| Lesson 3: Understanding End User and Voice Mailbox Implementation Options, Part 1 | |
| Lesson 3: Understanding End User and Voice Mailbox Implementation Options, Part 2 | |
| Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service, Part 1 | |
| Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service, Part 2 | |
| Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service |
| Lesson 1: Providing End-User Support, Part 1 | |
| Lesson 1: Providing End-User Support, Part 2 | |
| Lesson 1: Providing End-User Support, Part 3 | |
| Lesson 2: Understanding Cisco Unified Communications Manager Reports | |
| Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports | |
| Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool | |
| Lesson 5: Monitoring Voicemail in Cisco Unity Connection | |
| Lesson 6: Understanding the Disaster Recovery System |
Duration: 6 months
Level: BeginnerPrerequisites
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateway
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Course Objectives
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Module 0: CICD Introduction
Module 1: Cisco Unified Communications Solutions
Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Administrator and End-User Interfaces
Lesson 1: Understanding Administrator Interfaces
Lesson 2: Understanding End-User Interfaces
Module 3: Call Flows in Cisco Call Control Platforms
Lesson 1: Understanding Call Flows and Call Legs
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Module 4: Endpoint and End-User Administration
Lesson 1: Understanding End-User Characteristics and Configuration Requirements
Lesson 2: Understanding End-User Implementation Options
Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
Lesson 4: Understanding Endpoint Implementation Options
Module 5: End User Telephony and Mobility Features
Lesson 1: Understanding Telephony Features
Lesson 2: Enabling Telephony Features
Lesson 3: Understanding Mobility Features
Lesson 4: Enabling Mobility Features
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Lesson 1: Understanding Cisco Unity Connection
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement
Lesson 3: Understanding End User and Voice Mailbox Implementation Options
Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
Module 7: Cisco Unified Communications Solutions Maintenance
Lesson 1: Providing End-User Support
Lesson 2: Understanding Cisco Unified Communications Manager Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Lesson 5: Monitoring Voicemail in Cisco Unity Connection
Lesson 6: Understanding the Disaster Recovery System
- Network administrators and network engineers
- CCNA Collaboration candidates
- Systems engineers